Who we are

Whole Life Soaps, a privately-owned handmade soap and lotion company, is located in Wrightwood, California at 6013 Park Drive. We do e-business at the following website: wholelifesoaps.com. We are a registered business in the state of California under the State Board of Equalization (#102-66848800003) and in San Bernardino County as a registered business using the fictitious business title of Whole Life Soaps. 

 

What personal data we collect and why we collect it

When you visit our store front, we use the credit card prcoessor Squareup for our in-store purchases. At time of pruchase, if paying by cash, you have the option of providing a phone number to collect reward points that go toward earning specific products that include, but are not limited to, products with a retail value between $10 and $20, including items such as lgift cards, otion, bath bombs, soap, tooth powder, deodorants, body sprays, and face scrubs or face masks.

 

When using credit cards, our payment processors (PayPal, Squareup, and Stripe) collect the following inforrmation at time of purchase:

·       Name

·       Email Address

·       Dates of Purchase

·       Billing and/or Shipping Addresses

·       Phone number

·       Order information

·       Payment Method

·       Last four digits of credit method used

·       Card expiration date

·       Card digital fingerprint

·       Websiteeld number

·       Payment processor ID number

·       Receipt History

    

In addition, Customers have the option of registering for an account on our website to help facilitate their customer experience. Customers can choose to store a payment option, view their past orders, and update their shipping preferences.

 

We do not store any payment information on wholelifesoaps.com. Our website only stores the following personal information: Name, order history, email address, shipping address, and billing address.

Who we share your data with

When you signup for an account on wholelifesoaps.com, your information is shared with the third-party emailer MailChimp. We only share your email address with them. Thisis used for updating customers about current or new promotional campaigns offered either online at wholelifesoaps.com or in store at our Wrightwood, Ca location.

 

When you sign-up for our Star Rewards Program in-store, Squareup collects your phone number and email address as well as your credit card information. Square uses this information for their marketing programs and may share it with other third-parties like Google Analytics. Squareup also uses this information across multiple merchants for tracking your purchases and sending you itemized reciepts.

How long we retain your data

We keep all customer information for a period of seven years for tax purposes. Customers amy ask that we delete their information sooner, if they prefer.

What rights you have over your data

We value your privacy. Because of this, you keep yor righst to any data we collect. If you would like your data removed from wholelifesoaps.com, please email us and we will remove it for you.

Where we send your data

Customers who provide information through our e-commerce site wholelifesoaps.com are supplying data to our webhost client Squarespace.com. Squarespace stores your data in multiple Tier III data centers across the United States. Squarespace serves images and other static assets via multiple geographically distributed content delivery networks (CDNs). This system ensures that the data in each page view is served from the data center closest to the visitor’s location.

 

All Squarespace sites are hosted across a private cloud with full redundancy. If a primary service fails, Squarespace can switch to a backup service. Squarespace Operations team monitors Squarespace sites 24x7 and is ready to respond to incidents within minutes of detecting an anomaly.

 

In addition, we use MailChimp for promotional email content.  Read about MailChimp’s updated privacy policies here: https://mailchimp.com/legal/privacy/

 

Contact information

For questions regarding your information, or to remove yoru information from our website, please send an email to wholelifesoaps@gmail.com. Please write “privacy concerns” in the subject header and then tell us your concerns. We will repsond within 48 hours.

How we protect your data

Our webiste and payment rpocesors use SSL Certificates and data encryption provided by our processors to protect your sensitive information. To verify that SSL is protecting a page, look for a URL beginning with https://, instead of http://, and a green, closed padlock icon. This allows visitors to navigate the website and submit information through a secure connection.

 

SSL provides three important security benefits:

·       Privacy: Encrypts the connection between the browser and web server and securely transmits information (like login credentials) to prevent unauthorized parties from eavesdropping.

·       Data integrity: Prevents unauthorized parties from altering data during transmission (like during a Form Block submission).

·       Authentication: Protects against impersonation by requiring web server proof of identity.

 

What data breach procedures we have in place

In the event of a data breach, we will notify all customers in our data base via email. We will alos notify the appropriate authorities.

 

In the event of a data breach, you the consumer should do the folloiwng:

·       Notify your bank. Verify your account details and change PIN codes.

·       Double check email addresses from incoming emails. Cybercriminals can pose as bank representatives and ask for credentials.

·       Do not click suspicious looking links or download files from unknown sources.

·       Consider placing a hold on your credit through each of the three major credit-reporting agencies (Equifax, Experian, and Transunion).

·       Monitor your credit report for suspicious activity.